Starting from the post of Cennydd Bowles “Looking Beyond User-Centered Design” I wrote some questions to italian friends interaction designers.
The challenge is to avoid as much as possible (we are always limited) exogenous and endogenous errors. Simultaneous create the environment that best expresses the explicit and implicit qualities in the “system design process” (from the team, the relationship with the customer , the market, etc..).
It ‘s like the metaphor of the blanket too short: pull on the one hand it turns out the other and vice versa.
This is the condition that you find in any situation where you want to increase the limit of its capacity (as an individual, group, and system).
The solution is a dynamic adaptive balance in the searching for the greatest possible harmony.
The concept seems too broad and not enough pragmatic? The operationalization is necessary, but it’s always a partial choice, starting broader visions that guide us. It ‘s so within the limits of Knowledge (see for example Popper) or any human challenge.
So, what now?
The challenge is to get out of the dichotomy in a third solution that integrates and solve the two options (I’m not so fan of Hegel…).
The center is the man with the method (UCD) that supports him and the man with the talent that allows him to make good intuitions.
In this period I’m working on this topic developing an approach on the edge of chaos between the risk of an “Egoic approach” and the risk of “the refuge of the sheep in the flock”. I’m “trying”, as always 🙂